Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any tool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial investment. Optimizing the use of the tools built into Cisco IOS Software should therefore be a priority for any engineer that is involved in troubleshooting processes. Cisco IOS Software supports many technologies and protocols that can be leveraged in combination with specialized tools and applications to support troubleshooting and maintenance processes, such as fault notification and baseline creation. Gathering and creating up-to-date and accurate documentation, and assembling a troubleshooting and maintenance toolkit are well worth spending time on. The effort invested in this will pay off during outages, when every minute counts. This course reviews the built-in Cisco IOS tools and commands. It also assesses and evaluates their usage, features, and technologies that can be used in combination with specialized tools and applications.
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