Because of the complexity of a Cisco Unified Communications system, you must have a solid understanding of the various elements of the voice network and the broad areas that can malfunction to troubleshoot effectively in this environment. This course will identify the major areas of troubleshooting that can be found in Cisco Unified Communications systems. In addition, you must use a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. This course will teach you how to prepare a systematic troubleshooting method and how to create and implement an action plan. You will also learn how to investigate and define problems, use various tools and techniques to gather facts, assemble an effective troubleshooting plan, and observe and document the solutions.

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